Notoria
Notoria

Support

Support

Quick answers to common questions, and a simple way to send feedback when you need to.

Common questions

Start here — most answers take less than a minute to read.

Getting started

Each workspace is one language you are learning. Vocabulary, theory, writing, exercises, listening, and speaking stay inside that workspace. Create or switch workspaces from the workspace menu in the app.

Create a workspace for the language you are learning, add a few words in Vocabulary, then try a short exercise. For the learning approach, see How to Use. Signed in? Open the in-app Getting started guide for a UI walkthrough.

Account & billing

Open Account. You can update your password there if you use email sign-in, manage Pro or Premium, export a backup, or permanently delete your account. Deleting the account also immediately cancels any active Stripe subscription on a best-effort basis; cancelling renewal alone keeps the account and its data.

Notoria Pro and Premium are billed through Stripe. From Account you can subscribe, switch between Pro and Premium, manage payment methods and invoices, cancel renewal, or resume a scheduled cancellation. Cancelling renewal keeps access until Stripe ends the eligible subscription period; deleting your account is separate and cancels the subscription immediately on a best-effort basis.

Free includes the core learning areas and daily allowances for supported AI tools. Pro raises or removes many AI limits and adds learning-material import plus PDF/DOCX export. Premium includes Pro and adds personalised coaching, a learning profile, adaptive and mistake-based practice, and custom exercise instructions. See the live comparison and current limits in Account.

Learning & AI

Notoria keeps vocabulary, theory, exercises, writing, listening, and speaking in one workspace so practice can use material you saved. Start with words and notes, then add practice and active use when you are ready. About explains the product; How to Use maps the learning loop.

Yes. AI assistance preferences are in Settings. When assistance is off, AI tools that require it stay blocked.

Data & privacy

Your account and learning data live in Notoria’s database. Media such as avatars and listening files is stored with our media host. See the Privacy Policy for processors and deletion details.

Yes. From Account you can download a JSON backup of your workspaces and learning content. Media files are linked by URL, not embedded. For privacy and deletion details, see the Privacy Policy.

Send feedback

Report a bug, suggest a feature, or share a thought. Keep it short and clear — that helps most.

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